Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways to protect your information.
Can I modify or cancel my order?
Please contact us immediately at smartaidhub@gmail.com if you need to modify or cancel your order. Once shipped, we cannot make changes.
Shipping & Delivery
Where do you ship?
We ship domestically within Ireland and internationally to select countries. Shipping options and costs are calculated at checkout.
How long does shipping take?
Delivery times vary by location. Domestic orders typically arrive within 3-7 business days. International shipping may take 7-21 business days depending on destination.
Do you offer free shipping?
Yes! We offer free shipping on orders over €99 within Ireland. International shipping rates vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Products & Safety
Are your products safe for elderly or disabled users?
Yes, all our mobility and home care products are designed with safety and usability in mind. Each product listing includes detailed specifications and usage guidelines.
How do I choose the right product?
Check the product descriptions for detailed specifications, dimensions, and weight capacities. If you need assistance, contact us at smartaidhub@gmail.com.
Do products come with instructions?
Yes, most products include user manuals and assembly instructions where applicable.
Returns & Exchanges
What is your return policy?
We accept returns within 21 days of delivery for unused items in original packaging. Please contact us to initiate a return.
How do I return an item?
Email us at smartaidhub@gmail.com with your order number and reason for return. We'll provide return instructions and address.
Who pays for return shipping?
Return shipping costs depend on the reason for return. Defective or incorrect items will be returned at our expense.
Customer Support
How can I contact you?
Email us at smartaidhub@gmail.com or use our Contact page. We typically respond within 24 hours.
Do you offer product support?
Yes, we're here to help with product questions, usage guidance, and troubleshooting. Contact us anytime.
Can I get help choosing products for specific needs?
Absolutely! We're happy to provide personalized recommendations based on your specific care needs. Just reach out to us.
Still have questions?
Contact us at smartaidhub@gmail.com and we'll be happy to help!